Solihull, West Midlands
About the Role
The primary responsibility of the role is to be the first point of contact for our customer’s end users, providing support through multiple channels including Telephone, Self Service and Email, and delivering high levels of resolution and Customer Satisfaction at this initial contact point.
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing high levels of customer satisfaction.
Given the current pandemic the majority of our teams are working extremely successfully from home. Whilst based from our Solihull operation, much of the induction will be delivered remotely, using the opportunity to meet colleagues face to face where/when it is safe to do so.
In general, you can visit Acora online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request.
Acora is fully compliant with the General Data Protection Regulation 2016 .
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