Job Title: Financial Claims Investigator
Location: East London
Hours: 8 hour shifts between 8am-8pm
If you can make firm decisions on complex situations, based on solid reasoning, and can deliver these with empathy and compassion, then this is an excellent prospect for you!
Our client is hiring for Financial Claims Investigators due to their increased business requirements and constant flow of work. This is an amazing opportunity for anyone who wants to develop their complaint resolution skills to a very high standard, for those who thrive of making a tangible difference in peoples lives, and those who love interacting with different clients everyday.
Our client is dedicated to ensuring that any candidates who work for them know EXACTLY how to perform well in the role, and they do this through their very own training academy. All successful candidates will be given 4 full months of fully paid training before they start working on any real cases. They also provide constant support throughout your time working there; hosting regular ‘case clinics’ as an open forum for claims investigators to discuss the situations their clients face, the methods they use and to seek advice from your fellow colleagues.
Working as a Financial Claims Investigator, you will be resolving consumer claims for companies that the customer has had an issue with. It is extremely important that EVERY case is handled with professionalism, maturity and compassion, as the decisions you make when resolving a case can have an enormous personal & financial impact on the customer you’re dealing with; you’ll need to be resilient, determined and committed
They have devised a thorough application process to ensure candidates are prepared for the level of effort and standard of work that is required to perform in this role. This is NOT an easy process, but as they say – nothing good ever comes easy! If you can commit the effort, learning and dedication to this role, you will be rewarded greatly with a fully supportive and flexible employer who is committed to your growth and development, a wide support network of colleagues, and not to mention a fantastic benefits package!
Your New Employer:
Our client was set up by Parliament in 2001 to sort out complaints between financial businesses and their customers. They can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, they have the power to put it right.
They currently employ 800 investigators, with up to 40 in each team, who regularly deal with generic claims from those who are unhappy with the service they receive from a financial services company.
Your New Job as a Financial Claims Investigator :
What You’ll Need to Succeed as a Financial Claims Investigator:
Applicants must have current or recent experience in an investigative function within a financial or legal services organisation to be considered.
Your experience will include
We are acting as an employment agency for this role. Unfortunately, we cannot respond to every candidate however, we may retain your CV for future vacancies. As this is a full-time opportunity, you will need to be eligible to work in the UK and have all necessary documents to demonstrate this, as well as qualifications appropriate to the role.
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