Key Solutions Mortgages Ltd
We are Key Solutions and we’re a brokerage with a real difference!
We’re on a mission to build the best mortgage and protection brokerage in the world; one that people are proud to be a part of. We are very humbled to have been awarded the ‘Best Mortgage Broker’ title through different industry recognised awards for the past 3 years and to have received the ‘Outstanding Customer Outcomes’ award by Legal and General earlier this year for providing the best customer outcomes in the UK.
Everyone that works at Key Solutions is united in a common cause… To make life easier and better for everyone!
They really care about getting the best result for their customers in the quickest time possible, and are driven by delivering a world-class service. We ask every single customer to review us on Trustpilot so we truly understand the service we are giving; have a look at what our customers say about us.
The bigger we become, the more people we can help… This is where you come in!
We have recently undertaken quite a large change to our business model and we are looking for an individual to join our compliance team to support the business and advisers to ensure the quality of our advice remains at a very high standard.
Take a look at who we are and whether you think we are the company for you by looking at our website and social media pages.
Compliance and advisers must work together and at Key Solutions that relationship is key to ensuring that we continually deliver and improve as a business and individuals. This role requires an individual to have worked in a mortgage adviser role in the last 5 years to ensure they have an understanding of the required regulation and how a sales process works for advisers and customers alike.
This role involves undertaking file checks for mortgages and protection cases that have been submitted to make sure our customers are treated fairly and that documentation meets both the company and FCA requirements. From your file checks you’ll be analysing the results to identify trends and suggest areas for development for our advisers.
You will also have responsibility for the complaints process, from logging the initial complaint, to liaising with our insurers and FOS, to producing the interim and final responses ensuring that ownership and learnings are taken across the business for any areas where improvements can be made. You will also review and update the company policies and procedures and run the compliance calendar, undertaking effective and timely monitoring of adviser KPIs; CPD and certification process working with the compliance oversight function.
If you haven’t noticed yet delivering world-class service to everyone we speak to is very important to us, so you’ll be able to demonstrate a passion for service to not only our customers but to internal gang members – we are all united in a common cause and compliance is an integral part to how we all work and operate to ensure we maintain our 5* service and quality delivery.
The biggest asset to Key Solutions is our culture; we are a real family and provide a very trusted and flexible environment to work in. We don’t have a large hierarchical structure and whilst management support, training and development is provided to everyone our team manage themselves, customer needs and workload. You will fit into the team by providing advice, guidance and support to give advisers all of the tools they need to provide that 5* service to all of our customers.
We are open Monday to Friday 9am – 5.30pm. There is no weekend working as we believe quality of life and balance is incredibly important.
You will have the ability to choose whether you want to work from home or the office (all Covid-19 safety measures in place). Please note even though we are fully flexible for home working we do require individuals to live within a reasonable distance of our office to ensure they can travel for training, events etc.
What you’ll be able to offer
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.